After-sales service
ReFIT, free 6-month softness adjustment
The pillow you just bought may not fit when you sleep on your mattress at home. You can bring it to get the softness and firmness adjusted at any Mr. Big branch. The service takes about 4-5 days. Customers can make an appointment to pick it up at the branch or have us deliver it to their home.
Which products can receive ReFIT service?
- Pillows made from fibers
- Fiber topper
- All Season Elasta Duvet Summer Duvet
- Body Pillow and Leg Pillow
- Gerd Pillow
- All types of sleeping pillows such as Nine Pillow, Jay Pillow, Seven Pillow
- Children's pillow made from fiber
- Travel Pillow Neck Pillow
- REBACKA back pillow
ReCHECK Free spinal check-up at mr.big clinic
Check for imbalances in the skeletal muscle structure, check the Grid to check the posture and find abnormalities in the spine at Mr. Big Clinic, Thonglor Soi 9 branch.
ReSTART
Old products are sent to us for proper recycling and can be exchanged for discounts to purchase new products at all mr.big branches.
ReFRESH, a pillow cleaning service without microplastic contamination
Make old bedding look new again by changing the cover and adjusting the density of the fibers. Ask about the service fee and send the product for ReFRESH at every mr.big branch.